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20 Fun Things To Do In Hamilton In August 2024
August is Family Fun Month, and there is no shortage of things to do in Hamilton, Ontario. From picturesque parks to thrilling events and outdoor attractions, there’s something for everyone in the family to enjoy. For over six decades, AnswerPlus has proudly been a part of Hamilton’s business community, and we are thrilled to showcase
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7 Customer Service Secrets to Grow Your Home Service Business
Growing your business in the home service industry can involve a lot of moving parts. From juggling subcontractors to wrangling invoices, it’s all too easy to lose sight of one of the most critical elements: exceptional customer service. When done right, customer service is the secret sauce that can transform your business from an ordinary
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Beyond Business Hours: 10 Tips For Better After Hours Call Handling
Catering to your customers’ needs doesn’t end when the clock strikes five. The demand for after-hours support is growing, as more businesses focus on providing an exceptional customer experience. After hours is exactly what it sounds like – extending support or service to customers outside your regular business hours, such as nighttime and weekends. Gone
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The Benefits of Outsourcing Your Customer Service Strategically
Outsourcing may be part of your 2025 business plan. With the rising cost of running a business, outsourcing your customer service can help you grow while strategically conserving resources. Companies of all sizes outsource their customer service for many reasons. Especially when they need to focus on other aspects of their business during economic uncertainty.
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Elevate Your Response Times: Why Outsourcing Elevator Dispatching Is the Key to Success
In the world of elevators, dispatching response times can make all the difference in ensuring a smooth and efficient experience. Inefficient dispatching can be a major headache for elevator contractors and their customers. Without the proper systems in place, dispatching calls to the right technician can take longer than it should. When clients don’t receive
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The Importance of Telephone Etiquette for Your Business
Answering a business call at your workplace involves a different approach relative to a regular, non-business call. When customers call your company, they expect your undivided attention. They don’t want to be kept waiting and they need prompt answers.
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Better Communication, Better Care: Enhancing Quality in Home Healthcare Services
Effective communication in home healthcare can have a big impact on the way clients view the quality of care they receive. Clients want to remain healthy from the comfort of their homes, and that’s only possible when their caregivers and support staff are able to collaborate and communicate effectively. From personal support workers to care
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12 Ways to Honour & Celebrate Black History Month in 2023
Image credit: Canadian Heritage, Government of Canada February is Black History Month, a time to celebrate and honour the contributions and achievements of Black Canadians past and present. The theme in Canada for 2023 is “Ours to tell”. In support of that, we’ve compiled a list of community events and festivities to celebrate and support
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How To Prepare Your Business For The Holiday Season
The holiday season marks the busiest time of year for many businesses. With the right preparation, it can also be the most profitable time of year. As the holidays begin to ramp up, part of this process is setting expectations for your team and your customers. Here are seven ways you can prep to set
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How to Hire Top Customer Service Talent In a Tight Labour Market
Canada’s unemployment rate has fallen to an all-time low of 5.2%. This shortage has created a highly competitive job market that makes it harder to hire the skilled customer service representatives employers need. I sat down with AnswerPlus’ in-house recruiter, Brandy Blunden, to learn how small and medium businesses can stay ahead of their hiring
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The Key to Preventing Employee Burnout? Answering Services.
Employee burnout has become a reality for many business owners in 2021. The COVID-19 pandemic has changed the way we work, communicate, and relax. If you’re working from home, your computer is often at arm’s length which may make it feel like you have to be available 24/7. As a result, many of us are
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The HVAC Industry is Hot This Summer — Here’s How To Beat The Competition.
Air conditioning in the summer is pure bliss. We’ve all experienced that audible sigh of relief we exhale when we step into a well-chilled room after spending a muggy July day outdoors. In fact, as I write this all my windows are open and my thermostat is reading 30 degrees. I am absolutely certain that
