24/7 Urgent Call Answering.
Rely on AnswerPlus to be your 24/7 lifeline when emergencies strike. As an extension of your brand, we’re ready to take immediate action during emergencies, protecting your employees, customers, and brand reputation.
Never face an emergency alone with 24-hour urgent response support.
Incident Response + Dispatch
Our live dispatchers are trained to handle high-pressure situations, offering immediate reassurance and support to callers. From safety hazards and workplace accidents to security breaches, count on AnswerPlus to respond. We can dispatch the right personnel and resources to the situation promptly, while relaying critical information to keep your customers and staff safe.
Work Alone Check-In
Make sure employees working in the field are never truly alone with a dedicated check-in line. Even when they’re on the go, your team can easily call in and report their location status, providing real-time updates of their whereabouts and well-being.
Product Recalls
When you have a product recall on your hands AnswerPlus can help you cut through the chaos and deliver a clear, cohesive response. We’ll send out emails and voice blasts to make sure consumers are in the loop and know what actions to take next. And if consumers have questions or concerns, we can provide a specialized toll-free hotline with staff on standby 24/7.
Unleash the peace of mind that comes with knowing your business is prepared 24/7, 365.
A critical situation can happen anytime, leaving your business scrambling to respond. Delayed reactions, uncoordinated efforts, and lack of after-hours coverage can lead to costly consequences. Trust our team to answer the call and handle emergencies with the urgency they require.
Key features to make your life easier.
Custom call handling
Your business, your rules. From greeting phrases to FAQS, your account is set up to ensure everything runs smoothly from the start. Your instructions, processes, and protocols are all inputted directly into our system.
Superior Scripting
Through our platform we can build in examples, definitions, required fields, and probing questions for each call type. To improve response speed and accuracy, agents can also search and reference information using keywords associated with different call types or departments.
Call Filtering and Forwarding
Make sure critical calls get the attention they deserve, even after hours. Emergency operators can screen calls efficiently based on time of day or urgency and escalate them accordingly based on your parameters.
Multi-channel Dispatch
Keep your on-call crew informed via phone call, email, or SMS. Multiple dispatch channels eliminate the hassle of verbal message relay. Messages can be confirmed easily by replying via text or email, plus we can notify back up team members immediately once a call is confirmed.
Business Continuity Support
Keep your business up and running even when your competitors can’t be reached. Whether it’s a major power outage, severe storm, or onsite emergency, we can keep the right people at your company in the loop and route calls through our centres in Toronto, Hamilton, Montreal, and Edmonton.
Mass Notification System
Notify customers and staff about emergency situations and weather events without having to lift a finger. With just a few clicks, our system can quickly disseminate critical information on your behalf via text message, automated phone calls, or email, to entire contact lists.
Cloud-based Call Management
Don’t let a busy signal cost you business. Unlike traditional phone systems with limited capacity, our cloud-based call routing system can scale during call spikes, ensuring every caller gets connected to the right agent, fast.
Dedicated Account Managers
Every business we partner with is assigned a dedicated account manager, here to guide you every step of the way. With years of experience, they’re ready to make proactive recommendations to optimize your call flow.
Bilingual Virtual Receptionists
Our bilingual receptionists cater to both English and Quebecois French speakers, ensuring callers feel welcome and understood.
Make the right call.
We believe your customers deserve the best and so do you. Tell us a bit about yourself and your needs so we can get the conversation started and help you find the right solution. We’re here to help, every step of the way.