-
How Does Remote Elevator Monitoring Work?
Elevator monitoring is often misunderstood. While movies and media portray dramatic emergencies, the reality is much more nuanced—a blend of technology, human empathy, and rigorous…
-
Inbound vs. Outbound Calls: Key Differences Explained
When businesses connect with customers over the phone, those conversations fall into two main categories: inbound and outbound calls. Each serves a unique purpose. Knowing…
-
Why We’ve Kept AnswerPlus Canadian Owned & Operated For Over Six Decades and Counting
What does it mean to be a truly Canadian service provider? It goes beyond a local mailing address or slapping a maple leaf on your…
-
How Virtual Dispatch Services Keep Your Business Running Smoothly—Even After Hours
When dispatch isn’t handled properly, everything slows down. Calls get missed, service requests pile up, and small issues turn into costly problems. Customers get frustrated,…
-
How to Choose The Best Answering Service For Your Restoration Business
Last year, extreme weather across Canada shattered all the wrong records. Insured losses from severe weather events soared to $8.5 billion in 2024 — nearly…
-
The Ultimate Customer Service Audit Checklist for Better CX
Most businesses audit their finances religiously, double-checking every detail to make sure the numbers add up. But when it comes to customer service? Things can…
-
13 KPIs to Measure and Improve Service Quality
This year businesses could lose $3.7 trillion in sales due to poor customer service. That’s not a typo—three point seven trillion dollars is at risk…
-
How to Capture More Leads Over The Phone
Capturing leads over the phone has never been more important—or more challenging. I’ve had countless conversations in the last year with different businesses facing one…
-
The Business Perks of a Bilingual Answering Service
Canada’s bilingual market is growing fast. Nearly 1 in 4 businesses now offer at least one type of service in French and English. This trend…
-
Work Smarter, Live Better: Practical Tips for Work-Life Balance
It’s 9 PM, and you’re still staring at your laptop screen, responding to “just one more email.” Your family dinner went cold hours ago, and…
-
How To Set Up Call Forwarding
One of the most common questions we get at AnswerPlus is: “How do I forward my lines?” This guide is here to walk you through…
-
The Secret to Seamless Facilities Management? 24/7 Call Answering.
Facilities management is a round-the-clock responsibility. From minor maintenance requests to unexpected emergencies, things can (and do) happen at any time of day or night. …
