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How to Choose The Best Answering Service For Your Restoration Business
Last year, extreme weather across Canada shattered all the wrong records. Insured losses from severe weather events soared to $8.5 billion in 2024 — nearly…
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The Ultimate Customer Service Audit Checklist for Better CX
Most businesses audit their finances religiously, double-checking every detail to make sure the numbers add up. But when it comes to customer service? Things can…
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13 KPIs to Measure and Improve Service Quality
This year businesses could lose $3.7 trillion in sales due to poor customer service. That’s not a typo—three point seven trillion dollars is at risk…
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How to Capture More Leads Over The Phone
Capturing leads over the phone has never been more important—or more challenging. I’ve had countless conversations in the last year with different businesses facing one…
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The Business Perks of a Bilingual Answering Service
Canada’s bilingual market is growing fast. Nearly 1 in 4 businesses now offer at least one type of service in French and English. This trend…
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Work Smarter, Live Better: Practical Tips for Work-Life Balance
It’s 9 PM, and you’re still staring at your laptop screen, responding to “just one more email.” Your family dinner went cold hours ago, and…
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How To Set Up Call Forwarding
One of the most common questions we get at AnswerPlus is: “How do I forward my lines?” This guide is here to walk you through…
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The Secret to Seamless Facilities Management? 24/7 Call Answering.
Facilities management is a round-the-clock responsibility. From minor maintenance requests to unexpected emergencies, things can (and do) happen at any time of day or night. …
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Call Scripting 101: Everything You Need to Know
Have you ever called a company, only to be greeted by a stilted, robotic voice reading from a script that feels anything but helpful? We’ve…
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Paying Your Answering Service Per Call is a Major Red Flag—Here’s Why
In a world where time is money, choosing the right answering service can significantly impact your bottom line. With so many providers and pricing models…
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Handling Angry Customers: Psychology-Backed Best Practices
Angry customers are on the rise. From social media tirades to heated phone calls, consumers are becoming increasingly vocal and aggressive in their efforts to…
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How Answering Services Help Streamline Nonprofit Operations
Nonprofits are powered by people. People who care a lot. Despite often having lean teams and limited resources, the work they do makes a tremendous…
