Should you have any inquiries or concerns regarding our privacy practices, please do not hesitate to reach out to us in writing at the address provided below. Your peace of mind is our utmost priority, and we are dedicated to addressing your privacy questions with the seriousness they deserve.
Contact information
Answerplus Inc.
40 Wellington St. North
Hamilton, Ontario, L8R 1M8
What information we may collect
During your interactions with our website, we may collect certain personal information. This occurs when you navigate through our site, where we track visitation patterns and site engagement, and when you voluntarily submit information via contact forms. The data obtained through website visits may encompass your IP address, browser specifications, and activity metrics, all of which are instrumental in enhancing our service offerings and tailoring your user experience.
Upon submitting forms, the personal information you provide — including your name, email address, and any message details — is utilized solely for the purpose of addressing your queries and fulfilling your specific requests for information or services. Please be assured that without your explicit consent, we will not subscribe you to any additional communications or mailing lists.
AnswerPlus Connect Mobile App
AnswerPlus Connect clients may request deletion of their account and associated personal data at any time by contacting us at connect_withus@answerplus.com or 905-522-4737. When a client leaves AnswerPlus or requests deletion, we delete their account credentials and associated personal information (name, email, phone number) from our systems, except where records must be retained to meet legal or regulatory obligations. Message and call records are retained or deleted in accordance with our service agreements and applicable law.
AnswerPlus Connect is our mobile app for existing AnswerPlus clients, available on Google Play and the App Store. When you use the app, we collect only the information needed to provide the service: your login credentials are used to authenticate you (and are never stored on your device), and your name, email address, phone number, and message details are transmitted securely when you view your account information or contact us through the app.
All connections use encrypted HTTPS. The app does not display ads, does not use third-party analytics or tracking, and does not share your information with third parties. Accounts are provisioned by AnswerPlus — there is no self-registration — and the app automatically signs you out after a period of inactivity.
