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How Does Remote Elevator Monitoring Work?
Elevator monitoring is often misunderstood. While movies and media portray dramatic emergencies, the reality is much more nuanced—a blend of technology, human empathy, and rigorous training. One of the most important developments in recent years has been the implementation of two-way communication video monitoring systems in elevators. This technology is transforming how dispatch centers handle
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Inbound vs. Outbound Calls: Key Differences Explained
When businesses connect with customers over the phone, those conversations fall into two main categories: inbound and outbound calls. Each serves a unique purpose. Knowing the difference isn’t just a technicality—it’s key to building better relationships and running a more efficient operation. In this guide, we’ll break down the fundamental differences between inbound and outbound
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Why We’ve Kept AnswerPlus Canadian Owned & Operated For Over Six Decades and Counting
What does it mean to be a truly Canadian service provider? It goes beyond a local mailing address or slapping a maple leaf on your website. For us at AnswerPlus, it means staying deeply connected to the people and businesses we serve, understanding their unique challenges. From industry regulations to customer expectations, we know what
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How Virtual Dispatch Services Keep Your Business Running Smoothly—Even After Hours
When dispatch isn’t handled properly, everything slows down. Calls get missed, service requests pile up, and small issues turn into costly problems. Customers get frustrated, and your business is left scrambling to catch up. Whether it’s an urgent repair, a service request, or a late night emergency, businesses need a system that ensures the right
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How to Capture More Leads Over The Phone
Capturing leads over the phone has never been more important—or more challenging. I’ve had countless conversations in the last year with different businesses facing one major frustration: missing out on leads. If you’ve ever spent money on Google Ads or a big marketing campaign, only to have calls go unanswered because no one was available
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The Business Perks of a Bilingual Answering Service
Canada’s bilingual market is growing fast. Nearly 1 in 4 businesses now offer at least one type of service in French and English. This trend is also reflected in the job market: businesses that offer at least one type of bilingual service represent 41.0% of all jobs in Canada’s private sector. In a country where
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Work Smarter, Live Better: Practical Tips for Work-Life Balance
It’s 9 PM, and you’re still staring at your laptop screen, responding to “just one more email.” Your family dinner went cold hours ago, and that gym membership you bought in January? It’s collecting dust. Sound familiar? You’re not alone if it feels impossible some days to find a balance between work and life. I
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How To Set Up Call Forwarding
One of the most common questions we get at AnswerPlus is: “How do I forward my lines?” This guide is here to walk you through it all – from setting up call forwarding on traditional landlines to mobile devices, and even virtual phone systems. Let’s dive into the essentials of call forwarding in 2024! What
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The Secret to Seamless Facilities Management? 24/7 Call Answering.
Facilities management is a round-the-clock responsibility. From minor maintenance requests to unexpected emergencies, things can (and do) happen at any time of day or night. That’s why 24/7 call answering services are becoming an indispensable tool in the industry. With their team ready to manage incoming calls, you can keep your buildings running smoothly and
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Call Scripting 101: Everything You Need to Know
Have you ever called a company, only to be greeted by a stilted, robotic voice reading from a script that feels anything but helpful? We’ve all been there, and it’s not the kind of experience anyone wants for their customers. Call scripts aren’t just for large corporations or cold calling telemarketers. They’re an often overlooked
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Paying Your Answering Service Per Call is a Major Red Flag—Here’s Why
In a world where time is money, choosing the right answering service can significantly impact your bottom line. With so many providers and pricing models out there, it can be a challenge to figure out which option is the best fit for your needs and budget. For today, we’re going to focus on one of
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Handling Angry Customers: Psychology-Backed Best Practices
Angry customers are on the rise. From social media tirades to heated phone calls, consumers are becoming increasingly vocal and aggressive in their efforts to resolve issues with businesses. But why this surge in discontent? The culprits are numerous: instant gratification culture, information overload, and the mounting stress of modern life all play a role.
