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Handling Angry Customers: Psychology-Backed Best Practices
Angry customers are on the rise. From social media tirades to heated phone calls, consumers are becoming increasingly vocal and aggressive in their efforts to resolve issues with businesses. But why this surge in discontent? The culprits are numerous: instant gratification culture, information overload, and the mounting stress of modern life all play a role.
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How Answering Services Help Streamline Nonprofit Operations
Nonprofits are powered by people. People who care a lot. Despite often having lean teams and limited resources, the work they do makes a tremendous impact. But let’s face it in 2024, running a non-profit is no small feat. Across Canada, charities, non-profits, and foundations face mounting pressure as they navigate record-breaking wildfire seasons and
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Top Tips for Active Listening (According To Our Customer Service Reps)
Discover top tips for active listening from our expert customer service reps at AnswerPlus. Improve your communication skills with practical advice and examples.
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7 Tips for Overflow Call Handling During Peak Season
Managing call spikes during peak periods for your business can seem like the ultimate test. From home services and HVAC to hospitality, many businesses have already geared up for the surge of activity that summer brings with it. But with booming demand comes a potential pitfall: call overflow. Handling these call spikes effectively can differentiate
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Lone Worker Monitoring: Everything You Need To Know
Have you ever thought about the invisible challenges faced by employees who work alone? June is National Safety Month, a time aimed at reducing preventable injuries and deaths through education and increased safety awareness. In this blog we’ll break down what lone worker monitoring is, how it works, who benefits, and why lone worker safety
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How We’re Adapting to the Age of AI
When people ask me what I do, I tell them I’m in the “telephone answering service” business. “Those still exist?” is a common response that no longer surprises me. It’s understandable. The TAS industry was supposed to have died 50 years ago. First, telephone companies themselves threatened to make our industry obsolete in the early
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How to Choose The Best Answering Service For Your Law Firm
Lawyers are notorious for working long hours. Between juggling complex cases, new client consultations, and mountains of paperwork, fielding calls every five minutes can disrupt your flow and leave you burning the midnight oil. Sure – letting calls go unanswered might seem like a temporary time saver. But in reality it creates a frustrating experience
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10 Essential Elements Every Business Website Should Have
Your website is the welcome mat and digital front door for your business. Before potential customers communicate with you, your business’ online presence helps them form initial impressions, gather information, and decide whether to take the next step in their journey with your brand.
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How To Plan For Business Continuity With An Answering Service
A business continuity plan is essential to ensure your organization can survive and recover from any disruption, whether it’s a natural disaster, a cyberattack, or a pandemic. As a business owner, the ability to weather storms and emerge stronger is no longer just a necessity – it’s a key differentiator. The unpredictable nature of these
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The Benefits Of Working With An Answering Service During the Holiday Season
The holiday season is fast approaching, and as a business owner, you’re gearing up for one of the busiest and most lucrative times of the year. However, it’s also a season of unique challenges, from managing the surge in customer inquiries to increased operational demands. As the flurry of festivities ramps up, customer expectations rise
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Emergency HVAC Calls: Best Practices for Handling Urgent Situations 24/7
As seasons shift and temperatures change, HVAC emergency calls become inevitable. They can strike at the most inconvenient times, leaving your clients wondering “Who can I call for help at this hour? Will anyone pick up? Can I endure this freezing night?” But here’s the million-dollar question: Are you prepared to handle those urgent situations
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Virtual Receptionist Vs. Virtual Assistant: Which Service Suits You?
Businesses big and small are rapidly embracing outsourced virtual support and the flexibility and expertise it offers. The rise of remote work has reshaped how all of us work and uncovered new ways to streamline operations, enhance service, and boost productivity. Two popular solutions have emerged to address these needs: the virtual receptionist and the
