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How to Hire Top Customer Service Talent In a Tight Labour Market
Canada’s unemployment rate has fallen to an all-time low of 5.2%. This shortage has created a highly competitive job market that makes it harder to hire the skilled customer service representatives employers need. I sat down with AnswerPlus’ in-house recruiter, Brandy Blunden, to learn how small and medium businesses can stay ahead of their hiring
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The Key to Preventing Employee Burnout? Answering Services.
Employee burnout has become a reality for many business owners in 2021. The COVID-19 pandemic has changed the way we work, communicate, and relax. If you’re working from home, your computer is often at arm’s length which may make it feel like you have to be available 24/7. As a result, many of us are
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The HVAC Industry is Hot This Summer — Here’s How To Beat The Competition.
Air conditioning in the summer is pure bliss. We’ve all experienced that audible sigh of relief we exhale when we step into a well-chilled room after spending a muggy July day outdoors. In fact, as I write this all my windows are open and my thermostat is reading 30 degrees. I am absolutely certain that
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How We’ve Grown Our Culture In 60 Years
Workplace culture. What is it? It’s more than your company mission, the colour of your uniforms, or the design of your offices. It’s what you say, what you do (or don’t do), your relationships, your interactions, and the attitude and outlook you bring to work each day. Workplace culture is intimately linked to your organization’s
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Essential Service: How Contact Centers Maintain Business Continuity During COVID
If you’re a business owner in Canada right now, it’s likely you’ve been asked, are you still open? If your answer is yes, then your business has been deemed essential to preserving life, health, and basic societal functioning. When you think of it those terms it’s a pretty big responsibility to take on alone. It’s
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5 Effective Ways To Improve Customer Communication
Regardless of your business size or industry, customer communication matters. Here are a few actionable ways our clients have improved their customer communication while navigating uncertain times during COVID
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How to Celebrate The Holidays (And Your Employees!) in 2020
As we enter the holidays in the midst of COVID-19, many of us are missing the little things we look forward to celebrating. While the best thing for all of us right now is to stay at home and avoid any in-person gatherings, it doesn’t mean that the holidays are canceled. Despite being stuck inside,
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The Real Cost of Workplace Absenteeism and How To Prevent It
Health-related workplace absenteeism increases sharply each year during the inevitable flu season, which normally starts in November.
This year, in the midst of a global pandemic, our concerns around maintaining a healthy workplace are amplified.
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6 Brilliant Ways to Reduce Employee Turnover
Reducing employee turnover in the current economic climate matters more than ever. Recruiting and training new employees takes up time and money, and high turnover can result in a less cohesive culture. We take pride in our culture being our differentiator, and this has contributed to our average employee tenure of 9 years — something
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How to Boost Your Customer Service and WOW Callers
Providing quality customer service is about human connection. When you WOW callers you boost your customer service by showing you care through quick, easy, personalized customer experiences. Since these experiences can be rare, providing WOW-level customer service has become a rare and valuable differentiator for businesses. You know why it’s crucial to stand out from
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6 Ways Answering Services Can Help You Return to Work
As Ontario enters phase two of reopening, answering services can help you return to work safely and with confidence. Many business owners are wondering what getting back to business will look like, so we’ve highlighted six ways an answering service can optimize this transition. 1. Answering services can make your return to work more consistent.
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Working From Home: Tips for Employee Engagement
Working from home doesn’t have to mean working alone. We’ve put together some tips to empower your team and boost employee engagement.
