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Call Screening 101: Everything You Need To Know
Call screening isn’t just for executives in corner offices. Have you ever been deep in focus, finally making headway on something important, when your phone rings again? You reluctantly answer, only to discover it’s yet another sales call that could have waited—or better yet, been handled by someone else entirely. For many business owners and
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10 Ways to Improve Customer Satisfaction With An Answering Service
Customer satisfaction has evolved far beyond the traditional “the customer is always right” mantra. Today’s customers don’t just want to be right—they want their problem solved fast, with zero hassle, and preferably by someone who actually cares. And honestly, who can blame them? We live in a world of instant everything—instant streaming, instant groceries, instant
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How Does Remote Elevator Monitoring Work?
Elevator monitoring is often misunderstood. While movies and media portray dramatic emergencies, the reality is much more nuanced—a blend of technology, human empathy, and rigorous training. One of the most important developments in recent years has been the implementation of two-way communication video monitoring systems in elevators. This technology is transforming how dispatch centers handle
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Inbound vs. Outbound Calls: Key Differences Explained
When businesses connect with customers over the phone, those conversations fall into two main categories: inbound and outbound calls. Each serves a unique purpose. Knowing the difference isn’t just a technicality—it’s key to building better relationships and running a more efficient operation. In this guide, we’ll break down the fundamental differences between inbound and outbound
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Why We’ve Kept AnswerPlus Canadian Owned & Operated For Over Six Decades and Counting
What does it mean to be a truly Canadian service provider? It goes beyond a local mailing address or slapping a maple leaf on your website. For us at AnswerPlus, it means staying deeply connected to the people and businesses we serve, understanding their unique challenges. From industry regulations to customer expectations, we know what
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How Virtual Dispatch Services Keep Your Business Running Smoothly—Even After Hours
When dispatch isn’t handled properly, everything slows down. Calls get missed, service requests pile up, and small issues turn into costly problems. Customers get frustrated, and your business is left scrambling to catch up. Whether it’s an urgent repair, a service request, or a late night emergency, businesses need a system that ensures the right
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How to Choose The Best Answering Service For Your Restoration Business
Last year, extreme weather across Canada shattered all the wrong records. Insured losses from severe weather events soared to $8.5 billion in 2024 — nearly triple the total insured losses recorded in 2023. This staggering figure highlights a growing reality: disasters are striking harder, faster, and more frequently than ever before. For disaster restoration companies,
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The Ultimate Customer Service Audit Checklist for Better CX
Most businesses audit their finances religiously, double-checking every detail to make sure the numbers add up. But when it comes to customer service? Things can get a bit trickier. Customer service is built on human interactions, and every interaction is different. A single customer’s experience depends on factors like the time of day, who they
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13 KPIs to Measure and Improve Service Quality
This year businesses could lose $3.7 trillion in sales due to poor customer service. That’s not a typo—three point seven trillion dollars is at risk because companies fail to understand what their customers truly want. Imagine a single interaction that determines whether a customer becomes a lifelong advocate or walks away forever. A mishandled support
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How to Capture More Leads Over The Phone
Capturing leads over the phone has never been more important—or more challenging. I’ve had countless conversations in the last year with different businesses facing one major frustration: missing out on leads. If you’ve ever spent money on Google Ads or a big marketing campaign, only to have calls go unanswered because no one was available
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The Business Perks of a Bilingual Answering Service
Canada’s bilingual market is growing fast. Nearly 1 in 4 businesses now offer at least one type of service in French and English. This trend is also reflected in the job market: businesses that offer at least one type of bilingual service represent 41.0% of all jobs in Canada’s private sector. In a country where
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Work Smarter, Live Better: Practical Tips for Work-Life Balance
It’s 9 PM, and you’re still staring at your laptop screen, responding to “just one more email.” Your family dinner went cold hours ago, and that gym membership you bought in January? It’s collecting dust. Sound familiar? You’re not alone if it feels impossible some days to find a balance between work and life. I
