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The Benefits Of Working With An Answering Service During the Holiday Season
The holiday season is fast approaching, and as a business owner, you’re gearing up for one of the busiest and most lucrative times of the year. However, it’s also a season of unique challenges, from managing the surge in customer inquiries to increased operational demands. As the flurry of festivities ramps up, customer expectations rise
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Emergency HVAC Calls: Best Practices for Handling Urgent Situations 24/7
As seasons shift and temperatures change, HVAC emergency calls become inevitable. They can strike at the most inconvenient times, leaving your clients wondering “Who can I call for help at this hour? Will anyone pick up? Can I endure this freezing night?” But here’s the million-dollar question: Are you prepared to handle those urgent situations
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Virtual Receptionist Vs. Virtual Assistant: Which Service Suits You?
Businesses big and small are rapidly embracing outsourced virtual support and the flexibility and expertise it offers. The rise of remote work has reshaped how all of us work and uncovered new ways to streamline operations, enhance service, and boost productivity. Two popular solutions have emerged to address these needs: the virtual receptionist and the
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20 Fun Things To Do In Hamilton In August 2024
August is Family Fun Month, and there is no shortage of things to do in Hamilton, Ontario. From picturesque parks to thrilling events and outdoor attractions, there’s something for everyone in the family to enjoy. For over six decades, AnswerPlus has proudly been a part of Hamilton’s business community, and we are thrilled to showcase
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7 Customer Service Secrets to Grow Your Home Service Business
Growing your business in the home service industry can involve a lot of moving parts. From juggling subcontractors to wrangling invoices, it’s all too easy to lose sight of one of the most critical elements: exceptional customer service. When done right, customer service is the secret sauce that can transform your business from an ordinary
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Beyond Business Hours: 10 Tips For Better After Hours Call Handling
Catering to your customers’ needs doesn’t end when the clock strikes five. The demand for after-hours support is growing, as more businesses focus on providing an exceptional customer experience. After hours is exactly what it sounds like – extending support or service to customers outside your regular business hours, such as nighttime and weekends. Gone
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The Benefits of Outsourcing Your Customer Service Strategically
Outsourcing may be part of your 2025 business plan. With the rising cost of running a business, outsourcing your customer service can help you grow while strategically conserving resources. Companies of all sizes outsource their customer service for many reasons. Especially when they need to focus on other aspects of their business during economic uncertainty.
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Elevate Your Response Times: Why Outsourcing Elevator Dispatching Is the Key to Success
In the world of elevators, dispatching response times can make all the difference in ensuring a smooth and efficient experience. Inefficient dispatching can be a major headache for elevator contractors and their customers. Without the proper systems in place, dispatching calls to the right technician can take longer than it should. When clients don’t receive
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The Importance of Telephone Etiquette for Your Business
Answering a business call at your workplace involves a different approach relative to a regular, non-business call. When customers call your company, they expect your undivided attention. They don’t want to be kept waiting and they need prompt answers.
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Better Communication, Better Care: Enhancing Quality in Home Healthcare Services
Effective communication in home healthcare can have a big impact on the way clients view the quality of care they receive. Clients want to remain healthy from the comfort of their homes, and that’s only possible when their caregivers and support staff are able to collaborate and communicate effectively. From personal support workers to care
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12 Ways to Honour & Celebrate Black History Month in 2023
Image credit: Canadian Heritage, Government of Canada February is Black History Month, a time to celebrate and honour the contributions and achievements of Black Canadians past and present. The theme in Canada for 2023 is “Ours to tell”. In support of that, we’ve compiled a list of community events and festivities to celebrate and support
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How To Prepare Your Business For The Holiday Season
The holiday season marks the busiest time of year for many businesses. With the right preparation, it can also be the most profitable time of year. As the holidays begin to ramp up, part of this process is setting expectations for your team and your customers. Here are seven ways you can prep to set
