HAMILTON, Ontario and GARLAND, TX, November 1, 2024 – AnswerPlus, a leading 24/7 call answering and contact centre services provider, today announced it has acquired the answering service division of Bearcom.
The acquisition combines over 100 years of industry experience, bringing together two companies known for their commitment to customer success, continuous improvement, and a genuine passion for their people.
The addition of Bearcom Canada’s distinguished portfolio of clients strengthens AnswerPlus’ existing relationships in key industries they serve including, healthcare, government, construction, and facilities management. AnswerPlus will integrate Bearcom’s team and expertise into its operations, expanding and enhancing their service capabilities to deliver even greater value to their clients.
“Bearcom’s track record of operational excellence, their people-first culture, and their technical expertise – it all aligned perfectly with what we value at AnswerPlus.”, said Dana Lloyd, CEO of AnswerPlus. “Bringing their talented team on board will accelerate our ability to meet and exceed our clients’ evolving needs.”
With this acquisition, AnswerPlus expands from four to six locations, adding Bearcom’s offices in Woodstock and Cornwall, Ontario, to its established presence in Toronto, ON; Hamilton, ON; Montreal, QC; and Edmonton, AB. As a proudly Canadian answering service for over 63 years, this growth strengthens AnswerPlus’ ability to serve businesses nationwide with the same exceptional support that has defined its legacy.
About Bearcom
Founded in 1981, BearCom is Motorola’s largest Channel Partner in North America, and a leading provider and integrator of wireless voice, security, and data solutions across the U.S. and Canada. The answering service division, which is operated by Bearcom Canada and headquartered in London, Ontario, provides professional bilingual response services for businesses of all types and sizes 24/7/365. https://bearcom.ca/
About AnswerPlus
Founded in 1961, AnswerPlus is a trusted partner for businesses across Canada looking to provide exceptional customer support. Specializing in 24/7 live call answering, contact centre services, and emergency dispatch, their team of professionally trained agents works as an extension of your business. https://answerplus.ca/