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Does Your Business Need an Emergency Answering Service?
Your business can’t afford to miss an emergency call, but it happens more often than you think. A burst pipe at midnight, a security breach…
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7 Key Benefits of Virtual Receptionists for Small Businesses
Virtual receptionists. You’ve probably spoken to dozens of them already and never had a clue. The term might sound familiar, but unless you’re already using…
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Answering Service Glossary: Terms You Need to Know
Welcome to the AnswerPlus Glossary, a helpful resource designed to break down the key terms we use in the world of answering services and call…
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Why a Dedicated Account Manager Is Key For Quality Assurance
Outsourcing your calls is more than a business decision. It’s a trust fall. You’re basically handing over the keys to your customer experience, and that’s…
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PIPEDA Compliance: What Canadian Businesses Must Know About Data Privacy
If you’re running a business in Canada that collects, uses, or discloses personal information, you’ve likely heard of PIPEDA. But do you truly understand what…
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The Ultimate Guide to 24/7 Live Chat Support
You’ve probably used live chat as a customer. You visit a website, and a small window pops up: “Hi there! How can I help you…
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Call Screening 101: Everything You Need To Know
Call screening isn’t just for executives in corner offices. Have you ever been deep in focus, finally making headway on something important, when your phone…
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10 Ways to Improve Customer Satisfaction With An Answering Service
Customer satisfaction has evolved far beyond the traditional “the customer is always right” mantra. Today’s customers don’t just want to be right—they want their problem…
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How Does Remote Elevator Monitoring Work?
Elevator monitoring is often misunderstood. While movies and media portray dramatic emergencies, the reality is much more nuanced—a blend of technology, human empathy, and rigorous…
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Inbound vs. Outbound Calls: Key Differences Explained
When businesses connect with customers over the phone, those conversations fall into two main categories: inbound and outbound calls. Each serves a unique purpose. Knowing…
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Why We’ve Kept AnswerPlus Canadian Owned & Operated For Over Six Decades and Counting
What does it mean to be a truly Canadian service provider? It goes beyond a local mailing address or slapping a maple leaf on your…
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How Virtual Dispatch Services Keep Your Business Running Smoothly After Hours
When dispatch isn’t handled properly, everything slows down. Calls get missed, service requests pile up, and small issues turn into costly problems. Customers get frustrated,…
